Former BioWare developers have criticized EA's assessment of Dragon Age: The Veilguard's underperformance and subsequent restructuring of BioWare. EA CEO Andrew Wilson attributed the game's failure to a lack of broad appeal, specifically citing a need for "shared-world features and deeper engagement" alongside strong narratives. This statement implied that incorporating multiplayer elements would have boosted sales.
However, this interpretation clashes with the game's development history. As previously reported, Dragon Age: The Veilguard underwent a significant development reboot, shifting from a planned multiplayer game to a single-player RPG after EA's initial push for live-service elements was reversed. This pivot, according to Bloomberg reporter Jason Schreier, was considered a remarkable achievement by BioWare staff given the circumstances.
Prominent former BioWare developers voiced their opinions on social media. David Gaider, former narrative lead on Dragon Age, argued that EA's conclusion—that the game's failure stemmed from a lack of live-service features—is short-sighted and self-serving. He suggested that EA should instead emulate Larian Studios' success with Baldur's Gate 3, focusing on the core strengths of the Dragon Age franchise that previously drove strong sales.
Mike Laidlaw, another former Dragon Age creative director, expressed his strong disagreement with the idea of fundamentally altering a successful single-player IP into a purely multiplayer experience, stating he would likely resign if faced with such a demand.
The restructuring of BioWare, involving significant layoffs and a reduction in staff from approximately 200 to under 100, signals a shift in EA's focus towards Mass Effect 5. EA CFO Stuart Canfield acknowledged the evolving industry landscape and the need to prioritize high-potential projects, implicitly confirming the apparent demise of the Dragon Age franchise at least for the foreseeable future. The financial performance of Dragon Age: The Veilguard, therefore, serves as a cautionary tale about the challenges of adapting beloved single-player franchises to the evolving demands of the gaming market.