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Freshdesk

Category : ProductivityVersion: 8.8.3

Size：62.00MOS : Android 5.1 or later

Update：Dec 13,2024

4.5

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Application Description

The Freshdesk mobile app: Your on-the-go solution for superior customer support. Liberate yourself from your desktop and delight your customers with the Freshdesk Android app. Effortlessly manage inquiries across multiple channels, responding directly from your phone. Freshdesk, the online customer support platform by Freshworks, seamlessly integrates email, phone, chat, Facebook, Twitter, and your website. Access all tickets, prioritize urgent issues, assign agents, update ticket statuses, automate routine tasks with a single click, remove irrelevant tickets, block spam, track time spent on each ticket, and receive instant push notifications. Download now and deliver exceptional customer service anytime, anywhere.

Key App Features:

At-a-Glance Dashboard: Quickly review all accessible tickets, providing a comprehensive view of customer inquiries and problems.
Prioritized Support: Prioritize urgent tickets using filters for efficient management of high-priority customer needs.
Streamlined Support Management: Efficiently manage your support workflow by prioritizing, assigning agents, and adjusting ticket statuses. This ensures smooth support and efficient tracking of customer queries.
Automated Efficiency: Streamline repetitive actions with one-click automations, ensuring swift and effortless responses to customer inquiries. This saves valuable time and enhances customer satisfaction.
Effective Ticket Control: Remove unnecessary tickets and block spam directly from your phone, maintaining a clear and focused helpdesk.
Precise Time Tracking: Accurately track time spent on each ticket to analyze agent performance and optimize response times.

In Conclusion:

The Freshdesk Android app empowers exceptional mobile customer service. Its comprehensive features—handling multi-channel inquiries, prioritizing tickets, automating tasks, effectively managing support, and tracking time—ensure prompt and efficient customer support. Businesses using the Freshdesk app can significantly improve their customer support processes and achieve higher levels of customer satisfaction.

Productivity